Privacy Policy

Welcome to SQ Port Call Manager. This Privacy Policy explains how Seneko d.o.o. ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our maritime port call management platform.

We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

We use the information we collect for the following purposes:

• Providing and maintaining our port call management services
• Processing and managing vessel operations and crew logistics
• Communicating with you about your account and services
• Sending operational updates, notifications, and alerts
• Improving our platform and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations and regulatory requirements
• Providing customer support and technical assistance

Under the GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interest: Processing for business operations, security, and service improvement
• Legal Obligation: Processing required by maritime regulations and applicable laws
• Consent: Processing based on your explicit consent for marketing communications

We implement robust security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption for data in transit (TLS 1.3)
• Encryption at rest for stored data (AES-256)
• Multi-factor authentication options
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Automated backup systems with encrypted storage
• 24/7 monitoring and intrusion detection

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Active account data: Retained while your account is active
• Operational records: Retained for 7 years for regulatory compliance
• Technical logs: Retained for 12 months for security purposes
• Marketing preferences: Retained until you withdraw consent

As a data subject, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of data processing
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place:

• EU-approved Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Privacy Shield certification (where applicable)

We may use third-party service providers to support our operations. These providers are contractually bound to protect your data and may only process it for specified purposes:

• Cloud infrastructure and hosting providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools
• Security and fraud prevention services

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand usage patterns
• Functional Cookies: Remember your preferences

You can manage cookie preferences through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, via email.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia or another competent supervisory authority.